Terms of Service

1. Agreement to Terms

By accessing or using the Speed Queen Residential website (operated by All Make Appliance Group LLC) ("Site"), you agree to be bound by these Terms of Service. The Site is owned and operated by All Make Appliance Group LLC, an independent authorized Speed Queen dealer located in Jackson, New Jersey ("we", "us"). If you do not agree to all the terms, you may not access or use the Site. We reserve the right to update these terms at any time, and continued use of the Site constitutes acceptance of any changes.

2. Products & Pricing

All prices displayed on the Site are in US Dollars and are subject to change without notice. While we strive to ensure accuracy, we do not guarantee that product descriptions, images, pricing, or availability information is error-free. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly. Product availability is subject to change and we may limit quantities.

3. Orders & Payment

By placing an order, you represent that all information you provide is accurate and that you are authorized to use the payment method. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized transactions. An order confirmation email does not constitute acceptance of your order — acceptance occurs when the product ships.

4. Shipping & Delivery

Shipping timelines are estimates and not guaranteed. Speed Queen Residential is not responsible for delays caused by carriers, weather, or other circumstances beyond our control. Risk of loss and title for items purchased pass to you upon delivery to the carrier. Please review our Shipping & Delivery Policy for complete details on rates, delivery areas, and installation services.

5. Returns & Refunds

Please review our Return Policy for full details on returns, exchanges, and refunds. All returns are subject to the conditions outlined in that policy.

6. Warranties

All products are sold as brand-new units covered by the manufacturer's full factory warranty (3, 5, or 7 years by model — see our warranty guide). The factory warranty is provided and honored by Alliance Laundry Systems through its authorized service network; All Make Appliance will assist you in initiating any warranty claim. Optional extended protection plans, if purchased, are administered by the third-party plan provider under the plan's own terms. Nothing in these terms limits the manufacturer's warranty or waives any non-waivable rights you have under applicable law, including the Magnuson-Moss Warranty Act.

7. Intellectual Property

This Site is owned and operated by All Make Appliance. Original site content — our written copy, page design, and photography of our own facility — is the property of All Make Appliance and is protected by US and international copyright laws. Speed Queen^®, the Speed Queen logo, and all Speed Queen product names, product images, and specifications are the property of Alliance Laundry Systems LLC and are used here by an authorized dealer to sell genuine Speed Queen products. All Make Appliance claims no ownership of those marks. You may not reproduce, distribute, or create derivative works from any content without written permission from its respective owner.

8. Limitation of Liability

To the fullest extent permitted by law, All Make Appliance shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Ocean County, New Jersey.

10. SMS Messaging Program

Program name: All Make Appliance Customer Updates.

Program description: We send transactional and customer-care text messages to customers who have provided their mobile phone number, including invoice and receipt notifications, scheduled-delivery confirmations, payment reminders, quote approvals, and occasional service updates related to your orders with All Make Appliance.

How you opt in: You opt in by providing your mobile phone number at the time of purchase, when requesting a quote, or when contacting our support team — in person at our showroom, by phone, or through a quote-request form on this Site. By providing your mobile number you consent to receive SMS notifications from All Make Appliance related to your orders, deliveries, invoices, and payments.

Message frequency: Message frequency varies based on your order activity. You may receive several messages around the time of a purchase or delivery, and otherwise messages are sent only as needed.

Message and data rates: Message and data rates may apply. Check with your wireless carrier for details on your plan.

HELP: Reply HELP to any of our messages for support information. We will reply with our support phone number and email. You may also call (732) 631-8800 or email orders@speedqueenresidential.com.

STOP: Reply STOP to any of our messages to opt out of further SMS communications at any time. We will send one confirmation message and will not text you again unless you opt back in by replying START.

Carriers are not liable for delayed or undelivered messages. SMS is supported on all major US carriers. Opting out of SMS communications will not affect your ability to place orders or receive service through other channels (email, phone, WhatsApp).

11. Contact

If you have questions about these Terms, please contact us at (732) 631-8800 or visit our Contact page.