Question 1

Do you offer free delivery?

Accepted Answer

Yes! For customers in the NJ & NY metro area, delivery is free on orders over $499 ($99 flat rate under $499). For nationwide delivery, shipping is free on orders over $1,299.

Question 2

Do you install washers and dryers?

Accepted Answer

We offer professional laundry installation in the NJ and NY metro area: washer or electric dryer hookup is $89, gas dryer hookup is $99. Connection to existing lines only — no modifications.

Question 3

Can you haul away my old washer and dryer?

Accepted Answer

Yes, we offer haul-away service for $39 per unit in the NJ/NY metro delivery area.

Question 4

Should I get a gas or electric dryer?

Accepted Answer

Match your existing hookup: gas dryers cost less to run if you have a gas line; electric needs only a 240V outlet. Speed Queen builds every dryer in both fuel types with identical drums and controls.

Question 5

What's the difference between the TR and TC (Classic Clean) washers?

Accepted Answer

The TC5 Classic Clean uses Speed Queen's traditional agitator-and-transmission wash action with a deeper fill; the TR series uses the modern drive system — gentler, more efficient, and backed by up to a 7-year warranty on the TR7.

Question 6

How do Speed Queen warranties work — and do I need to register?

Accepted Answer

The model number IS the warranty: TR7/DR7/FF7 carry 7 years of parts and in-home labor, TR5/TC5/DR5 carry 5 years, TR3/DR3 carry 3 years. Coverage starts at delivery; registration is recommended but not required.

Question 7

Do you offer financing?

Accepted Answer

Yes — through Synchrony HOME: no interest if paid in full within 12 months on purchases of $199 or more. Subject to credit approval; see our Financing page for the full disclosure.

Question 8

How long does delivery take?

Accepted Answer

For the NJ/NY metro area, delivery typically takes 3–7 business days. For nationwide delivery, expect 7–14 business days.

Question 9

What is your return policy?

Accepted Answer

Products may be returned within 30 days of delivery in their original, unopened packaging. A 25% restocking fee applies.

Question 10

What if my machine arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery. Take photos of the damage and keep all packaging materials. We'll arrange a replacement at no cost.

Question 11

Are these the same machines as in laundromats?

Accepted Answer

Same factory, same engineering — Speed Queen residential machines are built in Ripon, Wisconsin alongside its commercial equipment and tested to a 25-year design life.

Frequently Asked Questions